Frequently asked questions

This will depend on your presenting difficulty. Following your assessment, you will be informed on what type of therapy is recommended for you and how long this may last.

For some individuals, therapy can be brief with 3–6 sessions required; however, for others this may require 6–12 sessions, or more long-term support. Sessions are typically scheduled on a weekly or fortnightly basis.

Counsellors are bound by confidentiality, meaning everything you share will remain confidential. However, the exceptions to confidentiality include if the clinician believes you are at risk of significant harm to yourself, others, or from others.

Where possible, you will be informed before your information is shared with a third party in order to keep you safe. Notes taken during sessions are stored in a secure online database and only accessed by your clinicians.

Yes, you may be eligible for a payment subsidy depending on your situation.

• Gumboot Friday covers the cost of 2 therapy sessions for individuals 25 years and younger. I can apply for sessions for you. More information can be found via their website here.
• MSD has subsidies for therapy for eligible individuals if you fulfil their income threshold requirements. If eligible, you will need your GP and myself to complete the relevant paperwork found here.
• Some health insurance providers provide coverage for counselling/psychology services. Please read your cover or enquire with your provider.
• ACC provides cover for victims of sexual harm. For more information please see their website here, or enquire with myself about the process. I can support you to make a claim.

Due to the high demand for psychology services, all booked appointments require 48 hours for cancellations. For appointments cancelled between 24–48 hours, a 50% fee is charged. For appointments cancelled (or not attended) with less than 24 hours notice, the full fee is charged.

This is a result of therapist preparation, as well as the client waiting list. All Telehealth appointments will be terminated if not joined within 15 minutes.